the good thing - the WIFI was good and it included calls from your room to the US without a fee. Show comments. Having said that, I still feel that the Excellence Resorts hold an edge over Secrets. The preferred club bar staff make great drinks!Entertainment during the day was fantastic, the entertainment team were amazing and deserve much praise but in the evenings the shows were sub-par. Absolutely NOTHING special about it and totally run of the mill. My only real complaint about the Excellence hotel was the room was never under 72 degrees. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. Knowing food is very subjective, I would say the food was good. Restaurants --- hit or miss. That was nice.An odd and unpleasant thing for me - when looking for a news channel - you instead get a porn channel. Included with spa treatment, or, $75 for day pass. They also were responsible for putting on the fire show at night, which was good, and very similar to ones we've seen at Excellence.We had 3 meals there... breakfast buffet at Market Cafe. Secrets Playa Mujeres Golf & Spa Resort Features. Secrets Playa Mujeres is an Unlimited-Luxury® resort which means all gratuities are included and you don’t have to worry about paying for anything. I'm glad I didn't let some of the bad reviews and comments stop us from going.Check In and The RoomsOur daughter and her husband had vacationed at Secrets Playa Mujeres a few weeks before our scheduled trip. Open air, nice view, good service and a great mariachi band singing. That was nice.An odd and unpleasant thing for me - when looking for a news channel - you instead get a porn channel. Again, nice, just different. Surrounded by sandy beaches and stunning ocean views, it is only 35 minutes from Cancún International Airport and 10 minutes from downtown Cancún. Answer 1 of 7: Does anyone know if it is possible to purchase a day pass for visitors. We had a fabulous week!! I`m not a big fan of the reception area. Another bad joke. Just didn`t get that with Secrets. Polite, professional, a true gentleman.Golf CartsI actually liked the way the resort was divided into two sections. This is not a day pass. The included with preferred hydro therapy at the spa here at Secrets Playa Mujeres was lovely, but you are pretty much left to figure it out for yourself. Got up from chairs for 20 minutes max to check on a few things (beach bag on chair) and when we came back others had taken our seats. Morning breakfast good-- make sure to have a crepe. As a point of comparison our prior adults only stays have been Secrets Maroma 2x, Secrets Huatulco, Royal PDC, and Zoetry. The same hydro therapy at Excellence Resorts brings you through it with a spa staffer, and ends with a neck/shoulder massage. Of the 4 of us, I was the only one who never fell from the slippery tile accents around the pool and grounds. Excellent starts of carpaccio along with white bean soup. The first day we arrived there was not one chair to be had at the pool at 11:30am. Meal & beverage plans. THREE LITTLE BITTY AIRLINE BOTTLES. One day ran out of limes and pineapple (used in a pineapple drink they had). Missed that option of having guac in your seat or paella cooked for the guests around the pool as Maroma does. Definitely got our monies worth. No hotels nearby so you can walk forever. See 6,373 traveller reviews, 8,434 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort, ranked #7 of 16 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. I love the natural vegetation, but I'm sure this is a matter of personal choice. Hard time share type sales pitch for minimal and basically unusable resort credits. We saw a lot of people fall every day! This meant you had to hear the boom box of a guest playing loud music all day, as well as the interuption from pool vollyball, water aerobics, etc. Overview - Secrets Playa Mujeres Golf & Spa Resort - Cancun. It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. Overlooking the garden, the suite is equipped with air conditioning, minibar, LCD cable TV and free Wi-Fi. Not the most extensive room service menu I've ever seen, just ok menu. Staff did great job of cleaning up. This is an adult only (18 years and over) resort. Guests may choose to dine at any of the restaurants that are serving dinner. Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Spa hydrotherapy circuit. Just returned from a relaxing trip to SPM. Same with the bathroom / shower. This meant you had to hear the boom box of a guest playing loud music all day, as well as the interuption from pool vollyball, water aerobics, etc. About Playa Mujeres Golf Course Designed by Greg Norman, the Playa Mujeres Golf Course is recognized by Golf Digest as one of the best courses in Mexico. In short, I will NOT be returning to Secrets Playa Mujeres. Didn't make it up too late any eve or to the entertainment. The same hydro therapy at Excellence Resorts brings you through it with a spa staffer, and ends with a neck/shoulder massage. A lot different than the warm friendly smiles and an 'Hola' everytime you go in the EC lounge at EPM.Our hosts were gracious enough to let us use their room to get ready for dinner. You felt like you were 'in their way' as they were literally removing every lounger around us and setting up round tables with tablecloths, etc... just seemed strange, and lots of others were commenting about it.They also need to do something about the horrible smell at all of the bathrooms around the main pool area. A maximum of 4 people are allowed per seating. The room was spectacular!! If you truly wanted some quiet time around a pool, it could be hard to find if there were some loud groups.Pretty good walk to the actual beach and down some stairs. Spa is very overpriced and service very underwhelming. I paid twice as much last time I went to Secrets Maroma and don't think Maroma was twice as good. Oceania (preferred breakfast) doesn't have 1/3 of the selections of the buffet restaurant. We thoroughly enjoyed our entire stay. Nice touch. Nothing bad but just not great. Still room for improvement but service was very good at all restaurants. Much better options out there for a much better value and MUCH better amenities...pretty much a lot of money for a nice view and not much else...sad. World-Class Spa . Please see our partners for more details. The porch is small- enough for a cafe table but that's all. Knock your teeth out sweet and very unpalatable. First let me say that I was fortunate to have a recent comparison to the Excellence playa mujeres just down the street last month on a family trip. Nice touch. Excellence hold much more of an appeal at their Excellence Club level, with actual perks for your money. Also impressed that the curtains and windows did a good job of keeping most of the courtyard sound out at night-- other than our last night when a group of drunk idiots decided it was cool after midnight to jump in the pool and whoop at the top of their lungs for a good fifteen minutes. Great service and great food.Had a drink in the preferred club and observed 2 things - not nearly as nice as the Excellence Club lounge at EPM, and very hot. I would give it a 3 1/2.More, Dear 1travelinman,We appreciate the time that you have invested on writing an overview of your visit to our resort. Ocean Riviera Paradise is from 9pm to 5pm - 1200 pesos (North Playa del Carmen). Staff just didn't seem engaged. Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Spa hydrotherapy circuit area $75 day pass or included with spa treatment - Check out Tripadvisor members' 56,051 candid photos and videos. Experience the All Inclusive Day Pass by Grand Palladium Costa Mujeres, located on a pristine beach area north of the busy Cancun. I could never get my room under 75 degrees even with blinds shut all day no matter how many times engineering said they looked at it. We saw people 'claiming' entire sections for all their friends or family members, who either never turned up or weren't there until noon.The design with the convention center being combined with the nicer restaurants, theatre and bars is also very disappointing. 108 Verified Reviews of Secrets Playa Mujeres | Booking.com Really a pretty good rate for that amount of time if you ask me. We would like to thank you for choosing our resort as your host on your recent gateway to our destination. And after check in, you get carted to the `main` resort area with pools, etc. We were all told our rooms would be ready within the hour but they gave us the keys so we wouldn't have to hike back to lobby. This is not a day pass. We had the basic Ocean View room and were placed in building 4 on the second floor. Meal and service was excellent. Taxes and fees that are shown are estimates only. The cost for children is $60 USD. We have visited many similar properties, including Secrets Maroma Beach (SMB) and the Excellence Playa Mujeres (EPM) just down the beach from this property. Rooms were beautiful and always found the a/c to work well. When we saw Secrets was opening this latest resort, we knew we would want to try it and we travelled down with another couple last week. The only negative on the pools is unless you have your own plunge pool or swim up, there are no other pools other than the main. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. A lot of the time the call brands of liquor were limited as well. Special mention to room service waiter Santorino. We also didn't get our preferred club amenity basket - not once during the stay. Drinks are extremely weak and this resort is chincy with the booze by mandate according to the bartenders. Secrets Playa Mujeres Wedding Day. Pedestrian at best. The Sports Bar is up by the restaurants, but that was my least favorite bar atmosphere.ConclusionThis is a beautiful resort in a spectacular setting. Shampoo and toiletries regularly restocked as was our mini bar daily. Begin your new life together or write the next chapter in a storybook tropical setting. Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. The short answer is Excellence playa mujeres was much better in almost every category. We would certainly be glad to have you back for another round of a wonderful stay. Secrets Playa Mujeres Golf & Spa Resort is a adults-only, all-suite hotel, just 10 minutes north of Cancun. They had a problem with their room at check in. Adults; Update Rates Reviews in the Secrets Playa Mujeres Golf & Spa Resort, Cancun. The quality of food is always better at Excellence properties although we loved SMB too. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. The first morning I went out around 8am, and I would say at least half the chairs were already taken. Secrets Playa Mujeres Golf & Spa Resort; Sat, 12/Dec/2020 - Mon, 14/Dec/2020; 0 Adult(s) 1 Room; Change search. LOL. 4.5/5. The All Inclusive Day Pass Experience at Secrets Aura Cozumel is a delight for the senses. We decided to upgrade, for a fee, that I feel was worth every penny!! The main pool is split by a walkway which is very strange, why not a bridge so you can swim under to the bar? Arrived at 12;30 and check in was a breeze. They have great potential to tweak the issues and will greatly increase their reviews. Bacalar, reserva tu day pass en hoteles, tu day pass en clubs de playa solo en los mejores destinos turisticos de Mexico, reserva facil y seguro con SuperPass. We were staying down the beach a couple miles at Excellence, and were greatly looking forward to spending a day with our friends from the U.K. who were staying here. Paying guests not a consideration at all. He was a pleasure. Golf cart transport was quick and easy. But after getting everything sorted was greeted by our friends our fun day in the sun. Excellent including the afternoon macaroons. The all inclusive Secrets Playa Mujeres is an adults-only playground just outside of the Cancun area and located in a gated resort community. Secrets Playa Mujeres Golf & Spa Resort: Day pass to Secrets Playa Mujeres - See 5,967 traveller reviews, 7,381 candid photos, and great deals for Secrets Playa Mujeres … Secrets Resorts & Spas is happy to offer a special 10% discount to US Military Personnel and AAA Members!Please use the links below to book your discounted stay! Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Secrets Playa Mujeres featured green beer, activities and loads of Irish traditions! It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. Secrets Playa Mujeres Golf & Spa Resort. The color green was everywhere at Secrets Playa Mujeres Golf & Spa Resort! Seems like a very large entertainment team compared to here at Excellence. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. None of us wanted to be on a small cot) One of our group had the vacation club membership and clearly the resort had an issue with reservations made via that channel vs a direct booking. Also impressed that the curtains and windows did a good job of keeping most of the courtyard sound out at night-- other than our last night when a group of drunk idiots decided it was cool after midnight to jump in the pool and whoop at the top of their lungs for a good fifteen minutes. You have the main lobby with spa and restaurants, and the pool/beach area. We had a great time and not trying to sound petty but these are my observations. Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. The main pool is split by a walkway which is very strange, why not a bridge so you can swim under to the bar? There was never anyone around that I could see that could help you with your chairs and towels. Heart eyes were in the air at Secrets Playa Mujeres Golf & Spa Resort! Please feel confident to reach us prior your next visit at info.secpm@secretsresorts.com if you need assistance prior arrival.We look forward to have you back at our Resort, your home in the Mexican Caribbean. the staff did nothing about this. Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us.We really hope to welcome you again in the near future at Secrets Playa Mujeres Golf & Spa Resort.Warm regardsCristian Díaz Social Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in Canada. The room itself was smaller than the other hotel and already had a musty smell to it. He was just lovely. 24-hour dining options allow guests to enjoy late night bites at Seaside Grill or guests can stay in and order room service. French was good. I'll include room service with this, usually takes about 30-45 minutes to get to your room, which is the norm for most of these resorts. Let me start by saying that my husband and I travel to Mexico often. I thing there is a bit more of an elegance that Secrets does not capture. Coffee makers in the rooms put out approximately 2 oz. There should be lights in the evening around those steps too. However we got a great grand opening deal so for a star system compared to what we paid I'd say it is a 5 for the amount we paid. Just returned from a relaxing trip to SPM. Just felt more cramped than what we`re used to. The only negative on the pools is unless you have your own plunge pool or swim up, there are no other pools other than the main. We arrived at 8:00 with some confusion both at security gate and also at reception. Cheap booze in premium bottles. No lazy river, no 'quiet' area pools. Bars=== had nightly pre dinner drinks at Rendezvous and found a delicious nightly espresso martini. LOL. Wish we had gone there earlier. All prices are valid for new bookings only, for the dates shown only, and are subject to change without notice. So if you do have to wait to be seated at dinner, you're not near those nice spots to enjoy drinks. None of us wanted to be on a small cot) One of our group had the vacation club membership and clearly the resort had an issue with reservations made via that channel vs a direct booking. They would like to come and spend a day with us at the Secrets pool and maybe stay for dinner. Answer 1 of 12: Has anyone stayed at this resort and had the Preferred Club? As soon as we arrived at The Preferred Lounge for check in, Mr. Murray greeted us with open arms and a big smile. Day 3 of 6 and already ready to go home. the beach - was nice. The longer answer:Check in was a disaster that exceeded 3 hours and was only ended when I bought a third room on the spot with my credit card. We had a fabulous week!! Guests may choose to dine at any of the restaurants that are serving dinner. Has anyone run into this? Staff just didn't seem engaged. A lot of seaweed on beach but water is still clear when you walk out past it. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. 3 itty bitty bottles per day is all they will provide even in a preferred room. Lively pool scene, not so much at the beach.Towel GameHaving travelled often to these resorts I know the towel game at the pool is always at play. Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Spa hydrotherapy circuit. Is there a designated preferred club beach and palapas? The porch is small- enough for a cafe table but that's all. Polite, professional, a true gentleman.Golf CartsI actually liked the way the resort was divided into two sections. Paying guests not a consideration at all. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Very good! Would be difficult to have a couple loungers out there and not much room in the pool.Main pool area is fantastic. Gran Porto is from 9am to 5pm -1326 pesos (Central Playa del Carmen). They also were responsible for putting on the fire show at night, which was good, and very similar to ones we've seen at Excellence.We had 3 meals there... breakfast buffet at Market Cafe. Not nearly as big of a choice as at Excellence, but service and food were good. But after getting everything sorted was greeted by our friends our fun day in the sun. There are plenty of palapa's and loungers both at the beach and pool areas but the 'towel games' were ridiculous, they need to take a pointer from Excellence on this. When we saw Secrets was opening this latest resort, we knew we would want to try it and we travelled down with another couple last week. If you want a party crowd all the time, this is for you. Thank you for sharing your comments on TripAdvisor. more. Service is good, sometimes slow, but we usually expect slow. Guests may choose to dine at any of the restaurants that are serving dinner. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.We have taken note in our opportunity areas kindly mentioned on your overview. the good thing - the WIFI was good and it included calls from your room to the US without a fee. Loved the orange towels compared to the brown ones at EPM. Seems like a very large entertainment team compared to here at Excellence. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. Also very funny and entertaining during the afternoon contest at the pool. The drink service is adequate, with servers circulating just as you are used to at most of these resorts. It also destroys the 'couples' atmosphere you usually get in the evenings.The property is nice (as it should be, being relatively new still) although you may notice the shingled roofs that just don't look 'right'. The included with preferred hydro therapy at the spa here at Secrets Playa Mujeres was lovely, but you are pretty much left to figure it out for yourself. Not a crepe to be had. I'm glad we did! Wish we had gone there earlier. There are a lot of better choices in the area, both all inclusive and not. The pool - was always crowded by mid day and the best chairs were reserved by 7am. Didn't hit piano bar until last night and had so much fun. There was no quiet pool area. Great service and great food.Had a drink in the preferred club and observed 2 things - not nearly as nice as the Excellence Club lounge at EPM, and very hot. One day ran out of limes and pineapple (used in a pineapple drink they had). He got back to me and told me the only Master Suites available for our stay were the Master Suites with pool. I did like the layout where the restaurants are up top by the lobby and rooms down the hill. Didn't see a whole lot of people using the beach. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. Other gripe would be the reserving of chairs. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Arrived at 12;30 and check in was a breeze. For others, I can certainly understand why they'd want to take this opportunity to check out the new SPM when rates will surely rise significantly soon. The mini bar (preferred status) is the saddest thing I've ever seen. There was no real bar/ bar service to speak of. Tried... Playa Mujeres. Again, nice, just different. This AAA Four Diamond award winning adults-only, all-suite resort is perfectly situated so guests can enjoy scenic views of Isla Mujeres and the Cancun hotel zone from the resort. I thing there is a bit more of an elegance that Secrets does not capture. The main issue I have is the way the resort is divided. Liquor in the bottles is NOT what is on the label. Pool closed to all other guests to accommodate special parties who are not even using the pool. They had a problem with their room at check in. The first day we arrived there was not one chair to be had at the pool at 11:30am. Floats for the pool, seriously - you have to bring your own! Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Coco Cafe was very convenient in this layout of the property so used it daily. In short, I will NOT be returning to Secrets Playa Mujeres. Indulge and invigorate your senses with a day in the Dreams Spa by Pevonia®. Hibachi table excellent service as well and they did a great job watching my food allergies-- whereas didn't feel all restaurants did. Just didn`t get that with Secrets. The Piano Bar, Rendezvous, and the fire pits are all located down by the pools. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This resort is SO not what I had hoped for. 6,376 Reviews . No hotels nearby so you can walk forever. Day 3 of 6 and already ready to go home. 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